Platio provides secure, convenient ways to send and receive money. Part of Platio's commitment to its Consumers is that it will safeguard their personal and private information. During the course of transactions, Agents and their employees may receive personal and private information from Consumers such as name, address, phone number, government identification/ID or tax identification number, passport number, bank account number, credit or debit card number, place or date of birth, occupation, email address, and any other required Consumer due diligence. Platio expects that Agents and their employees protect this information from unauthorized access, use, and disclosure. 8.1
Agents shall protect Consumers' personal and private information, in accordance with applicable laws and regulations, to prevent unauthorized access, use, and disclosure. 8.2
Agents' anti-money laundering and anti-fraud programs shall include procedures to comply with privacy laws and to ensure data security. Such procedures shall be implemented, commensurate with the type of information collected and stored and the business operations of the Agent. 8.3
Agents and their employees shall collect from Consumers only the information needed to complete a transaction. Agents and their employees shall only use Consumer information for identified and allowable purposes as provided in the terms and conditions contained in the documents given to Consumers. Unless otherwise authorized by Platio, Consumer information can only be used:
- to complete a Consumer transaction;
- to meet legal/regulatory obligations;
- to prevent money laundering and/or fraud.
Agents shall disclose Consumer information only to the individual whom it pertains, and shall not disclose Consumer information to any unauthorized third party. 8.5
Agents shall retain Consumer personal information for only as long as necessary to fulfill the stated purpose or as required by law. All documents that contain Consumers' private and personal information shall be stored in a secure location. If an Agent uses tools to assist with transaction monitoring, it must follow appropriate data security protocols. 8.6
Agents shall ensure proper destruction of Consumer personal information at the end of the retention period. 8.7
Agents shall ensure that each employee has an individual ID and password which are not shared among employees. 8.8
Agents and their employees shall refrain from and prevent use of Platio's computer hardware, software, communications, and network systems for personal use or use unrelated to Platio's business. Agents shall protect their Money Transfer computer against unauthorized access and should not use the Money Transfer computer for Internet browsing, emailing, or Instant Messaging(IM) as these are the most common methods for computers to become infected with viruses and/or phishing software that can lead to fraudulent transactions. Computer screens should not be visible to the public. Agents should install the appropriate anti-virus software and firewalls as well as configure the software to automatically download patches and upgrades to fix security holes. 8.9
Agents shall report any incident in which the confidentiality or security of any Consumer personal information has been or is suspected to have been disclosed, misused, or compromised immediately to both the appropriate management at the Agent and to Platio (see Contact Information) in order to determine the potential impact to the Agent, Consumers, and Platio.